SUMMARY:To serve as a face-to-face contact and liaison for customers. Handles all sales functions while providing quick, accurate, and courteous service to customers.

DUTIES AND RESPONSIBILITIES:

• Exhibit a positive, friendly, and helpful attitude with customers and be sensitive to their needs.
• Help develop new business, identify opportunities to create a competitive advantage.
• Determine the merchandise required by customer and suggest alternative and/or additional items related to the customer’s order.
• Replenish stock and ensure shelves are maintained and products are displayed properly.
• Close out cash box daily, delivering receipts for cash, credit cards and checks to your manager.
• Assist inside and outside salespeople with customers’ inquiries and order processing.
• Process returns and exchanges according to the policies of the company.
• Update knowledge of products through self-study and attending training classes.
• Follow-up on existing orders, manage calling queues and maintain bid follow-up queues.
• Pull and check orders for customers.
• Assist and resolve customer complaints.
• Performs other related duties as dictated by business necessity or assigned by management.

COMPETENCIES:

• Have excellent interpersonal and communication skills, oral and written.
• Strong customer service orientation- both external and internal.
• PC/ proprietary proficiency for data entry and utilization of business application software including web browsers, internet search engines, email and calendar use and familiarity with the MS office suite.
• Perform basic mathematical calculations required to accurately complete assigned tasks (discount vs markups, customer pricing, etc.).
• Time management- Strong ability to organize and manage multiple priorities.

WORK ENVIRONMENT:

• Warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes. Must be comfortable working at heights up to 20 feet.

PHYSICAL DEMANDS:

• Must be able to lift and carry heavy material, up to 50 lbs.
• Must be able to climb a ladder.
• Must be able to stand for extended periods of time.

Employment Application (Downloadable)

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